Learning and Knowledge Management Coordinator

Program Knowledge Capture and Documentation:

• Collaborate with internal subject matter experts on the implementation, technical and Planning, Evaluation and Learning teams, attend relevant meetings, and conduct desk research to capture and document programmatic knowledge, best practices, and lessons learned.
• Develop templates, guidelines, and standards for knowledge documentation to ensure consistency and quality.
• Work to collect and synthesize data from across the team and present it in accessible ways for others to understand and apply.
• Be responsible for creating programmatic training outputs and materials for multiple stakeholders, including staff, government partners, funders, and public communications. These include program implementation manuals and workbooks, data-informed slide decks and guidelines.
• Responsible for supporting the development and curation of competency-based knowledge relevant to staff needs.

Knowledge Sharing and Learning and Development:

• Promote knowledge-sharing behaviours and a culture of continuous learning across teams and departments.
• Coordinate and facilitate knowledge-sharing activities, such as communities of practice, working groups, webinars, workshops, or knowledge-sharing events.
• Encourage collaboration and foster connections among employees to facilitate knowledge exchange.
• Develop training materials to mobilize program and competency-based knowledge.

Knowledge Access and Retrieval:

• Support in the implementation and ongoing administration of Learning Management Systems in collaboration with IT
• Implement strategies to improve the accessibility of knowledge resources and content.
• Develop and maintain effective search functionalities to facilitate effective knowledge retrieval.
• Monitor and analyze user feedback and usage patterns to identify areas for improving
  knowledge access and retrieval processes.

Knowledge Management Evaluation and Improvement:

• Conduct periodic evaluations and assessments of knowledge management initiatives to measure their effectiveness, accuracy, and impact.
• Identify areas for improvement and recommend enhancements to knowledge management systems, processes, and practices.
• Stay informed about emerging trends, technologies, and best practices in knowledge management to ensure continuous improvement.

Essential 

• Strong understanding of Program Design, M&E Frameworks, and Data Analytics.
• Proven experience in design, development, and dissemination of program/technical training in the context of a non-profit or international development organization.
• High proficiency in using Google Suite/Ms Office
• Aptitude for research and writing, with a strong portfolio of content developed for capacity-building initiatives.
• Excellent organizational and coordination skills, with the ability to handle multiple projects and priorities simultaneously.
• Strong communication and interpersonal skills, with the ability to engage and collaborate with stakeholders at all levels.
• Fluency in written and spoken English
• Analytical mindset and attention to detail to ensure accuracy and quality of knowledge resources.
• Able to travel to field offices and partner communities.

Desirable 

• Fluent in local dialects in areas where RTV works would be considered an asset;
• The ability to ride a motorbike for long distances in hard terrains would be considered an asset.
• Strong training & facilitation skills
• Demonstrated willingness to be flexible and adaptable to changing priorities and to keep a positive attitude in a fast-paced and challenging environment.

Required Qualifications

• Bachelor’s degree in Developmental Studies, Information Science, Public Administration, or a related field. Relevant certifications are a plus.
• Experience working in international development in similar roles will be an advantage
• Project planning and Management experience
• Minimum of five (5) years of relevant working experience.