Learning and Knowledge Management Coordinator

We are seeking a highly organized and detail-oriented Learning and Knowledge Management  Coordinator to join our team. Reporting to the Program Learning and Development (L&D)  Manager and collaborating closely with teams across Uganda, the Learning and Knowledge  Management Coordinator will support the development of learning tools and programs that  empower staff (local, regional, and global) to achieve organizational goals. The successful  candidate will also assist in documenting program strategy and processes (e.g. field  implementation, M&E) in strong collaboration with local teams. They will support the testing of  new approaches to generate key insights for multiple stakeholders as well. Additionally, the  Learning and Knowledge Management Coordinator will help foster a culture of continuous  learning and improvement across the organization. 

This role requires strong coordination, communication, strategic thinking, and analytical skills to  facilitate learning, knowledge sharing, and collaboration among our teams. It also requires a good understanding of poverty alleviation programs. The ideal candidate would have experience in project management, capacity building, applied research, and product/service design.

Knowledge Sharing and Learning and Development: 

• Support the development of training materials and initiatives to mobilize program and competency-based knowledge as our organization grows rapidly. 
• Contribute to the design and implementation of scalable learning resources and programs that enable staff to excel at strategic goals and support consistent performance and impact across the organization. 
• Apply various training methodologies, techniques, learning tools, and practices to ensure staff understand and retain key concepts and ultimately adopt desired practices.  
• Ensure learning initiatives align with the organization’s strategy and support the theory of change, logic models, and M&E frameworks. 
• Coordinate and facilitate knowledge-sharing activities, such as communities of practice, working groups, webinars, workshops, or knowledge-sharing events.
• Promote a culture of continuous learning and knowledge sharing by encouraging collaboration and fostering connections among employees across teams and departments.

Knowledge Capture and Generation: 

• Collaborate with internal subject matter experts on the implementation, technical, Planning, Evaluation, and Learning (PEAL) teams, engaging collaborators both online and in person. 
• Attend and facilitate relevant meetings and conduct desk research to capture and document programmatic knowledge, best practices, and lessons learned.
• Where appropriate, support the design and testing of new ideas and improvements to generate greater knowledge and advance program approaches.
• Assist in the development of templates, guidelines, and standards for knowledge documentation to ensure consistency and quality.
•  Collect and synthesize data from across the organization and present it in accessible ways for others to understand and apply. The candidate will not only create original content but  also rework existing knowledge into new and different outputs.
• Contribute to the development of programmatic training outputs and materials for multiple stakeholders, including staff, government partners, funders, and public communications.  These may include program implementation manuals and workbooks, data-informed slide  decks, training sessions for internal staff, and practical tools for field teams.
• Review and enhance deliverables from various departments, including implementation and  PEAL teams, for knowledge management and learning effectiveness, utilizing a critical and  strategic lens to ensure a comprehensive and effective product.

Knowledge Access and Retrieval: 

• Support in the implementation and ongoing administration of Learning Management Systems in collaboration with IT.
• Implement strategies to improve accessibility of learning resources and content given the diverse contexts where staff work.
• Develop and maintain scalable tools, processes, and systems for effective knowledge  retrieval, including the use of AI platforms and other digital approaches.
• Monitor and analyze user feedback and usage patterns to identify areas for improving knowledge access and retrieval processes.

Knowledge Management Evaluation and Improvement: 

• Conduct periodic evaluations and assessments of learning and knowledge management initiatives to measure their effectiveness, accuracy, and impact.
• Identify areas for improvement and recommend enhancements to knowledge management systems, processes, and practices.
• Stay informed about emerging trends, technologies, and best practices in talent development and knowledge management to ensure continuous improvement.

Required Skills and Expertise 

Essential 

• Strong understanding of project management, M&E frameworks, and quantitative and qualitative data collection and analysis.  
• Proven experience in the design, development, and dissemination of program/technical training in the context of a non-profit or international development organization.
• Strong ability to align program design and implementation with strategic frameworks such  as the theory of change and logic models.
• Exceptional facilitation and interpersonal skills, with the ability to engage and collaborate with stakeholders at all levels through in-person and online channels.
• Excellent organizational and coordination skills, with the ability to handle multiple projects and priorities simultaneously.
• Strong written and verbal communication skills, with ability to simplify complex concepts  into learning initiatives or creative resources that are engaging, informative, and  actionable.
• Proven ability to think strategically and take initiative, considering issues at a departmental level (not just assigned tasks), proposing creative solutions, and regularly voicing thoughts and ideas to leaders.
• Analytical mindset and attention to detail to ensure accuracy and quality of knowledge resources.
• Able to travel to field offices and partner communities across Uganda.
• High proficiency in using Google Suite/MS Office.
• Fluency in written and spoken English.

Desirable  

• Knowledge or experience with talent development in a fast-growing organization, adult education, learning design, behavior change, change management, human-centered design, or last-mile communities in Uganda is highly desirable. 
• Fluency in Runyankore, Rukiga, Luganda, Lusoga, and other local dialects spoken in areas where RTV works would be considered an asset. 
• Experience in developing or implementing new digital solutions is desirable.
• The ability to ride a motorbike for long distances in hard terrains would be considered an asset. 
• Demonstrated willingness to be flexible and adaptable to changing priorities and to keep a positive attitude in a fast-paced and challenging environment.

Required Qualifications 

• Degree in Project Management, Education, Design Thinking, Developmental Studies,  Information Science, Public Administration, or a related field.  
• Project planning and project management experience. 
• Experience working in international development, education technology, talent development, or similar roles will be an advantage. 
• Minimum of two (2) years of relevant working experience.