Senior Human Resource Officer

POSITION: Senior Human Resource Officer
EXPERIENCE: 4-5 years
REPORTING TO: Human Resource Manager

Job Description

The Senior Human Resource Officer provides vital support in all HR functions, including but not limited to talent acquisition and onboarding, cross-department coordination, personnel file management, training and development, staff benefits coordination, staff engagement, administration of the human resource information system, and assisting in the human resource admin activities on a day-to-day basis. The person in this role is an efficient and effective Human Resource professional with strong interpersonal skills, a keen eye for attention to detail, and the ability to create and maintain effective processes and systems to meet the department’s and organization’s objectives.

Roles & Responsibilities

Recruitment & Onboarding

  • Work collaboratively with the human resource manager to identify current and future staffing needs for all the different functions/departments within RTV.
  • Maintain a recruitment database and develop a strong talent pool to meet the organization’s needs. Support recruitment activities (job adverts, shortlisting, interviews, recruitment, contracts, and personnel files). Including but not limited to sourcing applicants through multiple outreach strategies, including online channels and job fairs; creating job descriptions and interview questions; shortlisting the most suitable talent from available candidates; planning and scheduling screening calls, assessments, and interviews.
  • Develop and implement end-to-end candidate hiring processes to ensure a positive experience.
  • Assess candidates’ information, including CVs, portfolios, references, and required background checks.
  • Prepare all relevant documents, forms, and contracts and ensure timely collection of information and coordination with relevant departments through the recruitment and onboarding process.
  • Facilitate the timely enrollment of new staff into the medical benefits plan and GPA and support issues resolution. Advise employees of eligibility, provide application information, help with form completion, verify submission, and notify employees of approvals.
  • Provide orientation for new employees by providing information packets, reviewing company policies, explaining benefit programs, and obtaining signatures for documents.
  • Support the maintenance of all talent acquisition and management processes and data and write recruitment reports as required.


Performance Management:

  • Work with the HR Manager to support the establishment of staff performance goals and objectives aligned with organizational targets.
  • Facilitate performance evaluations and provide feedback to employees, helping them achieve their potential.
  • Implement performance improvement plans when necessary and track progress.


 HR Data Management

  • Maintain accurate and up-to-date personnel records of all employees, including orderly archiving.
  • Manage personnel files and staff database and ensure they are accurate, up to date, and maintained in line with our privacy and security policies.
  • Maintain employee database/trackers for employee leave, timesheets, employee performance evaluation, and staff training. Ensure that all staff Lists, probationary lists, and supervisory lists are up to date.
  • Document and track human resources actions by completing forms, reports, logs, and records.
  • Support the implementation, management, and optimization of RTV’s human resource information system (HRIS), ensuring it is accurate and up to date, support staff capacity building, and be responsible for issues resolution.


Employee Relations

  • Serve as a point of contact for employees to address workplace-related concerns and grievances.
  • Mediate conflicts and provide guidance on employee relations matters, ensuring fair and consistent resolution.
  • Promote a positive work environment and company culture by implementing employee engagement initiatives.
  • Serve as the first point of contact for employees for HR information, policy guidelines, and issues resolution.
  • Support the development of strong communication and feedback channels with all staff and through various mechanisms to support employee engagement.
  • Support staff exit and separation processes and maintain relevant records
  • Participate in departmental and cross-departmental meetings and prepare monthly HR Administrative reports.
  • Support the organization of staff training with internal or external providers.
  • Support the HR Manager in ensuring timely and effective internal communications and support staff engagement activities.
  • Support implementation of and compliance with HR policies.
  • Work with the Line Manager and HR team in the performance reviews process.
  • Accomplish human resources departments and the organization’s mission by completing related results.


Staff Development and Learning

  • Liaising with staff and interviewing employees to identify and assess training and development needs.
  • Delivering and working with the line manager to support and oversee the training of individuals or groups of employees
  • Supervising and monitoring progress made via training programs or schemes
  • Delivery and evaluation of staff learning and development programs and the implementation of an annual corporate training plan.
  • Participate in developing a comprehensive learning and development manual and charter.
  • Prepare reports on training activities and effectiveness.
  • Perform other duties as assigned by the supervisor.


Qualifications & Experience

  • Bachelor’s Degree in Human Resources Management or any related discipline.
  • Post Graduate Diploma in Human Resources Management.
  • 4-5 years of relevant professional experience in human resources.


Required Skills & Competencies

  • Strong knowledge and experience of HR data management processes and systems with the ability to analyze and interpret numerical data and processes
  • Experience with full-cycle recruiting, using various interview techniques and evaluation methods, and knowledge of Applicant Tracking Systems.
  • Proficiency in documenting processes and keeping up with trends and best practices.
  • Demonstrable skills in digital media outreach and HR databases.
  • Experience working with an International NGO.
  • Ability to maintain discretion and confidentiality of HR information.
  • Well-organized and process-oriented and with strong attention to detail.
  • Strong written and spoken communication skills.
  • Strong interpersonal skills and ability to perform with limited supervision.
  • Excellent IT skills, including HRIS, MS Office, and Google Suite.
  • Strong training and facilitation skills.

Application Process

To apply, please submit your application by August 18, 2023.

Raising The Village is an equal-opportunity employer committed to diversity and inclusion. We highly encourage women candidates to apply.